CRM provide the tools for business to interact with their customers. These tools assist or automate the management of business contacts, marketing, campaigns, collaboration, promotion, survey & polling, training, tracking, pricing, invoicing, payment, delivery, sales management etc. It can also provide intelligent reports such as sales trends, campaign statistics and 360 degrees worth of customer information.
By using CRM system, sales staffs will be able to access related customer information with a few clicks, manage customer & sales without having to worry about the data integration and data accuracy, as all information are automatically updated once any entry occur.
Palazon CRM solutions come with many packages focused on different requirements. Some aspects include customer service, campaign management and sales force automation (SFA).